Returns & refunds

Last updated: 15 November 2026

Please contact RideMute before sending any item back. Include your order number, proof of purchase, photographs and a sealed-package unboxing video where applicable.

Earplug returns

Earplugs are listed as non-returnable in our product return policy. Change-of-mind, fit preference or dissatisfaction does not make earplugs eligible for a return. Used, damaged or non-resellable products are not eligible for routine returns or exchanges.

Wrong, damaged or missing orders

Contact us within 14 days of delivery if the wrong item was shipped or the item and shipping box arrived damaged. Keep the original packaging and provide an unboxing video of the sealed package, clear photographs and your order details. Our support team will review the issue and confirm the applicable resolution. For orders not delivered or lost after 30 days, contact us for a refund review.

Approved Class A claims for wrongly shipped or transit-damaged items have no return, refund or exchange charges. Support will provide pickup and packing instructions. Items must be unused and in the condition received, with tags and original packaging.

Other eligible returns and exchanges

For items other than non-returnable products, Class B requests are reviewed by support. These include change of mind, dissatisfaction, requests without adequate evidence, or requests outside the return window. Approval is required; a request does not guarantee acceptance.

For approved self-shipped Class B returns, the source policy provides a ₹20 packaging and recycling deduction. Arranged return pickup costs ₹250 up to 500 g volumetric weight, or ₹550 above 500 g and up to 2 kg. Heavier returns must be self-shipped. Support will confirm the applicable charges before you return anything. Return transit damage is the sender’s responsibility.

Exchanges for eligible products follow the Class B process. Any price difference and onward shipping charges apply. Sale or promotional items and gift cards are excluded from routine returns.

Refund processing

We will notify you after inspecting an approved return. Approved refunds are processed to the original payment method within 10 business days, with any applicable ₹25 cancellation fee confirmed by support. Bank credit can take a further 7–15 working days.

Do not send an item back without authorisation. Nothing in this policy limits rights available under applicable law. The terms shown when your order was placed remain relevant to that order.

Need help?

Contact RideMute on WhatsApp for return, replacement or order support.